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Netten, N., & van Someren, M. (2011). Improving communication in crisis management by evaluating the relevance of messages. Journal of Contingencies and Crisis Management, 19(2), 75-85. https://doi.org/10.1111/j.1468-5973.2011.00636.x
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Netten, N., & van Someren, M. (2008). Identifying segments for routing emergency response dialogues. In F. Friedrich, & B. Van de Walle (Eds.), Proceedings of the 5th International Conference on Information Systems for Crisis Response and Management (ISCRAM2008) (pp. 108-117) http://www.iscram.org/dmdocuments/ISCRAM2008/papers/ISCRAM2008_Netten_etal.pdf
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