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Tolboom, M., Bronner, F., & Smit, E. (2012). The potential danger of negative free publicity for the consumer-brand relationship. In M. Eisend, T. Langner, & S. Okazaki (Eds.), Advances in Advertising Research (Vol. III): Current Insights and Future Trends (pp. 391-402). (European Advertising Academy). Springer Gabler. https://doi.org/10.1007/978-3-8349-4291-3_30 -
Smit, E., Bronner, F., & Tolboom, M. (2007). Brand relationship quality and its value for personal contact. Journal of Business Research, 60(6), 627-633. https://doi.org/10.1016/j.jbusres.2006.06.012
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