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Results: 42
Number of items: 42
  • Open Access
    van der Goot, M. J., Hafkamp, L., & Dankfort, Z. (2020). Customer service chatbots: A qualitative interview study into customers’ communication journey. Paper presented at CONVERSATIONS 2020, 4th international workshop on chatbot research. https://doi.org/10.1007/978-3-030-68288-0_13
  • Open Access
    van der Goot, M. J., & Pilgrim, T. (2020). Exploring age differences in motivations for and acceptance of chatbot communication in a customer service context. In A. Følstad, T. Araujo, S. Papadopoulos, EL.-C. Law, O.-C. Granmo, E. Luger, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019 : revised selected papers (pp. 173-186). (Lecture Notes in Computer Science; Vol. 11970). Springer. https://doi.org/10.1007/978-3-030-39540-7_12
  • van Reijmersdal, E. A., Rozendaal, E., van der Goot, M., & Metske, E. (2019). Hoe ervaren minderjarigen gesponsorde YouTube video's? Een kwalitatieve studie onder 10-16 jarige kinderen in opdracht van het Commissariaat voor de Media. Radboud Universiteit. https://www.cvdm.nl/actueel/onderzoek-effecten-reclame-in-youtube-videos
  • Open Access
    van der Goot, M. J., Bol, N., & van Weert, J. C. M. (2019). Translating socioemotional selectivity theory Into persuasive communication: Conceptualizing and operationalizing emotionally-meaningful versus knowledge-related appeals. International Journal of Communication : IJoC, 13, 1416-1437. https://ijoc.org/index.php/ijoc/article/view/7451
  • Open Access
    Linn, A. J., van der Goot, M. J., Brandes, K., van Weert, J. C. M., & Smit, E. G. (2019). Cancer patients’ needs for support in expressing instrumental concerns and emotions. European Journal of Cancer Care, 28(6), Article e13138. https://doi.org/10.1111/ecc.13138
  • Open Access
    van der Goot, M. J., Rozendaal, E., Opree, S. J., Ketelaar, P. E., & Smit, E. G. (2018). Media generations and their advertising attitudes and avoidance: A six-country comparison. International Journal of Advertising, 37(2), 289-308. https://doi.org/10.1080/02650487.2016.1240469
  • Open Access
    Brandes, K., van der Goot, M. J., Smit, E. G., van Weert, J. C. M., & Linn, A. J. (2017). Understanding the interplay of cancer patients’ instrumental concerns and emotions. Patient Education and Counseling, 100(5), 839-845. https://doi.org/10.1016/j.pec.2017.02.002
  • Open Access
    van der Goot, M. J., van Reijmersdal, E. A., & Kleemans, M. (2016). The effects of emotional television advertising on older and younger adults. In P. Verlegh, H. Voorveld, & M. Eisend (Eds.), Advances in Advertising Research (Vol. VI): The Digital, the Classic, the Subtle, and the Alternative (pp. 115-124). (European Advertising Academy). Springer Gabler. https://doi.org/10.1007/978-3-658-10558-7_10
  • Open Access
    van der Goot, M. J. (2016). Older Adults’ Mediated Communication: Current Perspectives among Communication Scholars. In J. F. Nussbaum (Ed.), Communication Across the Life Span (pp. 79-89). (ICA International Communication Association Annual Conference Theme Book Series; Vol. 3). Peter Lang. https://doi.org/10.3726/978-1-4539-1701-5
  • van der Goot, M., & Beentjes, J. W. J. (2015). Media use across the life-span. In W. Donsbach (Ed.), The concise encyclopedia of communication (pp. 373-374). Wiley Blackwell. https://doi.org/10.1002/9781118789353.ch13
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