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  • van Engers, T. M., & Steenhuis, M. (1996). Knowledge management in the Dutch Tax and Customs Administration: quantifying knowledge in an operational context. In J. F. Schreinemakers (Ed.), Knowledge management : organization, competence and methodology : proceedings of the Fourth international ISMICK symposium, 21-22 October 1996, Rotterdam, the Netherlands
  • van Engers, T. M., Mathies, H., Leget, J., & Dekker, C. C. C. (1995). Knowledge management in the Dutch tax and customs administration. In J.-P. A. Barthès (Ed.), ISMICK'95: 3rd international symposium on the management of industrial and corporate knowledge, October 23-24, 1995, Compiègne, France: proceedings IIIA.
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