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Results: 13
Number of items: 13
  • Open Access
    Alexiev, A. S., Janssen, M., & den Hertog, P. (2018). The Moderating Role of Tangibility in Synchronous Innovation in Services. Journal of Product Innovation Management, 35(5), 682-700. https://doi.org/10.1111/jpim.12459
  • Alexiev, A. S., Janssen, M., & Den Hertog, P. (2015). Service Innovation and Management Innovation: The Role of Service Tangibility. Academy of Management. Annual Meeting Proceedings, 2015, Article 16473. https://doi.org/10.5465/AMBPP.2015.16473abstract
  • Janssen, M., Alexiev, A. S., Castaldi, C., & Den Hertog, P. (2013). Uncovering Dynamic Capabilities for Service Innovation: Conceptualization and Measurement. Academy of Management. Annual Meeting Proceedings, 2013, Article 17141 . https://doi.org/10.5465/AMBPP.2013.17141abstract
  • den Hertog, P., Gallouj, F., & Segers, J. (2011). Measuring innovation in a 'low-tech' service industry: the case of the Dutch hospitality industry. Service Industries Journal, 31(9), 1429-1449. https://doi.org/10.1080/02642060903576084
  • den Hertog, P., van der Aa, W., & de Jong, M. W. (2010). Capabilities for managing service innovation: towards a conceptual framework. Journal of Service Management, 21(4), 490-514. https://doi.org/10.1108/09564231011066123
  • den Hertog, P. (2010). Managing the soft side of innovation: how do practitioners, researchers and policymakers deal with service innovation? In R. E. Smits, S. Kuhlmann, & P. H. Shapira (Eds.), The theory and practice of innovation policy: an international research handbook (pp. 303-332). (Prime series on research and innovation policy in Europe). Edward Elgar. http://www.e-elgar.com/bookentry_main.lasso?id=4181
  • den Hertog, P., & Rubalcaba, L. (2010). Policy frameworks for service innovation: a menu-approach. In F. Gallouj, & F. Djellal (Eds.), The handbook of innovation and services: a multi-disciplinary perspective (pp. 621-652). Edward Elgar.
  • Open Access
    de Jong, M. W., & den Hertog, P. H. (2010). Strategic innovation in service industries: Managing shifting boundaries. In J. Chen (Ed.), Proceedings of ICSSSM’10, June 28-30, 2010, Tokyo, Japan IEEE. https://doi.org/10.1109/ICSSSM.2010.5530210
  • Open Access
    den Hertog, P. (2010). Managing service innovation: firm-level dynamic capabilities and policy options. [Thesis, externally prepared, Universiteit van Amsterdam]. Dialogic Innovatie & Interactie.
  • den Hertog, P., Rubalcaba, L., & Segers, J. (2008). Is there a rationale for services R&D and innovation policies? International Journal of Services Technology and Management, 9(3/4), 334-354. https://doi.org/10.1504/IJSTM.2008.019710
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