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van der Goot, M. J., Hafkamp, L., & Dankfort, Z. (2021). Customer service chatbots: A qualitative interview study into the communication journey of customers. In A. Følstad, T. Araujo, S. Papadopoulos, EL.-C. Law, E. Luger, M. Goodwin, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020 : revised selected papers (pp. 190-204). (Lecture Notes in Computer Science; Vol. 12604). Springer. https://doi.org/10.1007/978-3-030-68288-0_13 -
Sincer, I., Volman, M., van der Veen, I., & Severiens, S. (2021). The relationship between ethnic school composition, school diversity climate and students’ competences in dealing with differences. Journal of Ethnic and Migration Studies, 47(9), 2039-2064. https://doi.org/10.1080/1369183X.2020.1846508 -
Rodrigues, C. F. (2021). Communicative trust in therapeutic encounters: users’ experiences in public healthcare facilities and community pharmacies in Maputo, Mozambique. Social Science and Medicine, 291, Article 114512. https://doi.org/10.1016/j.socscimed.2021.114512 -
Duyvendak, J. W., & Ley-Cervantes, M. (2021). Generic Places, the Construction of Home and the Lived Experience of Cosmopolitanization. In C. Lejeune, D. Pagès-El Karoui, C. Schmoll, & H. Thiollet (Eds.), Migration, Urbanity and Cosmopolitanism in a Globalized World (pp. 17-27). (IMISCOE Research Series). Springer. https://doi.org/10.1007/978-3-030-67365-9_2 -
Kende, J., Baysu, G., Phalet, K., & Fleischmann, F. (2021). Dual identity in context: The role of minority peers and school discrimination. Journal of Social Issues, 77(4), 1087-1105. https://doi.org/10.1111/josi.12487 -
Paradiso, E., Gazzola, V., & Keysers, C. (2021). Neural mechanisms necessary for empathy-related phenomena across species. Current opinion in neurobiology, 68, 107-115. https://doi.org/10.1016/j.conb.2021.02.005 -
De Vries, C. E., Bakker, B. N., Hobolt, S. B., & Arceneaux, K. (2021). Crisis signaling: How Italy's coronavirus lockdown affected incumbent support in other European countries. Political Science Research and Methods, 9(3), 451-467. https://doi.org/10.1017/psrm.2021.6
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