Service performance measurement and queueing analysis: A case study at TNT

Authors
Publication date 1995
Host editors
  • C. Armistead
  • R. Teare
Book title Services Management (Proceedings of the International Research Symposium, Bournemouth, UK)
Number of pages 4
Publisher Bournemouth, Verenigd Koninkrijk: Cassell
Organisations
  • Faculty of Economics and Business (FEB) - Amsterdam School of Economics Research Institute (ASE-RI)
Document type Chapter
Note 7-8 september 1995
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