From Legislation towards the Provision of Services - An Approach to Agile Implementation of Legislation

Since the spring of 2012 a number of people from the Dutch government, academia and business have joined forces under the label ‘Blue Chamber’. The partners’ concrete ideas are intended to closely cooperate in the development of an agile implementation of legislation, allowing for a human-centred approach. The principle used is: digital whenever possible, in person when needed. Cooperation and widespread sharing of experiences are the principles that the participants embrace and promote. The emphases can be summarized as follows: 1. Knowledge management by staff responsible for policy and implementation of services. 2.Separating the management of IT systems aimed at supporting the large-scale handling of cases, but linked together. 3. Multidisciplinary knowledge work by focusing policy, service implementation and information supply on knowledge management and the preparation of IT specifications. 4. Capturing reusable and sustainable specifications for service implementation processes and IT. 5. The development of internationally recognized methods and standards.