A research & educational framework for ICT/S service management

Authors
Publication date 2008
Host editors
  • B. Hefley
  • W. Murphy
Book title Service science, management and engineering: Education for the 21st century
ISBN
  • 9780387765778
Series Service science: Research and innovations in the service economy
Pages (from-to) 207-212
Number of pages 384
Publisher New York, NY: Springer
Organisations
  • Faculty of Economics and Business (FEB) - Amsterdam Business School Research Institute (ABS-RI)
Abstract This paper explains how an extended Information Management framework can significantly help to enable ICT/S Services Management. Moreover it is shown how this framework is the basis for a new ICT/S Services Management course in the Information Management curriculum of K.U.Leuven.
Document type Chapter
Published at https://doi.org/10.1007/978-0-387-76578-5_32
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