| Authors |
|
| Publication date |
2023
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| Host editors |
|
| Book title |
Organizational listening for strategic communication
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| Book subtitle |
Building theory and practice
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| ISBN |
-
9781032227153
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9781032227160
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| ISBN (electronic) |
|
| Series |
Routledge Research in Public Relations
|
| Chapter |
15
|
| Pages (from-to) |
269-287
|
| Publisher |
New York: Routledge
|
| Organisations |
-
Faculty of Social and Behavioural Sciences (FMG) - Amsterdam School of Communication Research (ASCoR)
|
| Abstract |
Listening in public diplomacy is a rather new topic in academic discussions. Early public diplomacy scholarship was dominated, and in large degree continues to be dominated, by a focus on crafting messages and influencing. The more recent focus on relationship management and collaborative public diplomacy allowed for discussions about another role for listening. Yet, as some scholars pointed out, listening plays an important role in public diplomacy independent of the goals and purposes. This chapter discusses how actors may use listening to achieve various public diplomacy goals.
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| Document type |
Chapter
|
| Language |
English
|
| Published at |
https://doi.org/10.4324/9781003273851-20
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| Other links |
https://www.scopus.com/pages/publications/85169373726
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