Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough

Authors
  • J.H. Gilmore
  • B.J. Pine
Publication date 2002
Journal Cornell Hotel and Restaurant Administration Quarterly
Volume | Issue number 43 | 3
Pages (from-to) 87-96
Organisations
  • Faculty of Economics and Business (FEB) - Amsterdam Business School Research Institute (ABS-RI)
Document type Article
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