Observing and registering emotional satisfaction of customer contacts : for customer satisfaction &amp; loyalty

Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty

Authors	H. Güngör
Supervisors	J.W. Ganzevoort
Cosupervisors	J.H.J.P. Tettero
Award date	28-02-2007
ISBN	9789056294663
Number of pages	176
Publisher	Amsterdam: Vossiuspers UvA
Organisations	Faculty of Economics and Business (FEB) - Amsterdam Business School Research Institute (ABS-RI)
Document type	PhD thesis
Note	Research conducted at: Universiteit van Amsterdam
Language	English
Published at	http://nl.aup.nl/books/9789056294663-emotional-satisfaction-of-customer-contacts.html
Downloads	Thesis
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