Human–machine communication

Humans increasingly communicate with machines, such as chatbots and social robots. This has given rise to the field of human–machine communication. Since the second half of the 2010s, ASCoR researchers have embraced research on human–machine communication and studied communicating machines both from a theoretical and an empirical perspective. This chapter first highlights selected theoretical contributions of ASCoR researchers to human–machine communication and then outlines insights gained by empirical studies on conversational agents, social robots, as well as artificial intelligence more generally. The chapter subsequently identifies key empirical and theoretical challenges encountered by ASCoR researchers and concludes with a brief outline of two important issues for future research.