gSLM: The Initial Steps for the Specification of a Service Management Standard for Federated e-Infrastructures

Open Access
Authors
  • J. Serrat
  • T. Szepieniec
  • A. Belloum ORCID logo
  • J. Rubio-Loyola
  • O. Appleton
  • T. Schaaf
  • J. Kocot
Publication date 2014
Host editors
  • M. Indrawan-Santiago
  • M. Steinbauer
  • H.-Q. Nguyen
  • A M. Tjoa
  • I. Khalil
  • G. Anderst-Kotsis
Book title iiWAS 2014
Book subtitle the 16th International Conference on Information Integration and Web-based Applications & Services : December 4-6, 2014, Hanoi, Vietnam
ISBN (electronic)
  • 9781450330015
Event 8th IFIP International Conference on Research and Practical Issues of Enterprise Information Systems
Pages (from-to) 529–536
Publisher New York, NY: Association for Computing Machinery
Organisations
  • Faculty of Science (FNWI) - Informatics Institute (IVI)
Abstract This paper presents a methodology used to create a site independent assessment process of the capabilities of service management systems in federated e-infrastructures that can contribute to introduce or improve service management in these application domains. Based on ISO/IEC 20000 concepts it consist of an actors and relationships model, a set of management processes with their corresponding requirements and a capability model that all converge in an easy to use assessment tool. The methodology has been evaluated through its adoption in an existing federated e-infrastructure.
Document type Conference contribution
Note Volume also contains the proceedings of: 8th International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2014).
Language English
Published at https://doi.org/10.1145/2684200.2684360
Downloads
2014-gSLM paper August 2014 (Submitted manuscript)
Permalink to this page
Back