- Using cost benefit analysis as a learning process: identifying interventions for improving communication and trust
- Transport Policy
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- Number of pages
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- Faculty of Social and Behavioural Sciences (FMG)
- Amsterdam Institute for Social Science Research (AISSR)
Integrated transportation plans require assessment approaches that can adequately support their multi-dimensional, context-specific needs. The suitability of cost benefit analysis (CBA) for answering this need has been studied in recent research: an analysis of participant perceptions in the Netherlands showed several problematic process issues when assessing integrated transportation plans with CBA (Beukers et al., 2012). CBA was perceived by the participants as a final test, in contrast to the desired outcome of using CBA as a learning tool to optimize the plans. Furthermore, the two main groups of participants (plan owners and evaluators) appeared to hold different and sometimes clashing rationales. This clash was expressed through lack of communication and mutual trust.
Using a literature review of the fields of deliberative planning and organizational learning to explore how to improve communication and build trust, this paper provides a deeper understanding of the process issues at hand and contends that strong communication and trust between plan owners and evaluators are crucial conditions for employing CBA as a learning tool. Finally, based on these theoretical insights, this paper proposes an approach for supporting the practical use of CBA as a learning tool.
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