- The relation between actual and perceived interactivity: what makes the websites of top global brands truly interactive?
- Journal of Advertising
- Volume | Issue number
- 40 | 2
- Pages (from-to)
- Document type
- Faculty of Social and Behavioural Sciences (FMG)
- Amsterdam School of Communication Research (ASCoR)
To investigate the relationship between actual and perceived interactivity, this study combines a content analysis of interactive functions on the Web sites of the top 100 global brands with a survey (n = 715) that measures the perceived interactivity of the same Web sites. The study has three main findings: (1) there is great incongruence between the level of actual and perceived interactivity, (2) adding interactive functions to a Web site does not guarantee a stronger perception of interactivity, and (3) six unique Web site characteristics contribute positively to perceived interactivity. These novel or unexpected characteristics make the Web sites of global brands truly interactive.
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