- Counseling children at a helpline: chatting or calling?
- Journal of Community Psychology
- Volume | Issue number
- 37 | 8
- Pages (from-to)
- Document type
- Faculty of Social and Behavioural Sciences (FMG)
- Research Institute of Child Development and Education (RICDE)
In a quantitative content analysis, the telephone-based and Web-based support of the Dutch child helpline were studied. Both adult judges and the children themselves indicated that the quality of chat conversations was better than that of telephone conversations. Both the chat and telephone service succeeded in improving children's well-being and decreasing the perceived burden of their problems. The findings lend support to offer a combined telephone-based and Web-based support for child helplines.
- go to publisher's site
If you believe that digital publication of certain material infringes any of your rights or (privacy) interests, please let the Library know, stating your reasons. In case of a legitimate complaint, the Library will make the material inaccessible and/or remove it from the website. Please Ask the Library, or send a letter to: Library of the University of Amsterdam, Secretariat, Singel 425, 1012 WP Amsterdam, The Netherlands. You will be contacted as soon as possible.