J. van den Heuvel
- Organizational excellence in healthcare
- Book title
- The theories and practices of organizational excellence: New perspectives
- Pages (from-to)
- Number of pages
- Sydney: SAI Global
- Document type
- Faculty of Science (FNWI)
- Korteweg-de Vries Institute for Mathematics (KdVI)
Healthcare, as any other service operation, requires systematic innovation efforts to remain competitive, cost efficient and up to date. In this paper, we outline a methodology and present how principles of two improvement programs, i.e., Lean Thinking and Six Sigma, can be combined to provide an effective framework for producing systematic innovation efforts in healthcare. The benefits of this approach are that healthcare cost increases can be kept in control, while quality is improved, and better healthcare is provided. The approach is illustrated by a longitudinal case study of a period of five years in a hospital.
If you believe that digital publication of certain material infringes any of your rights or (privacy) interests, please let the Library know, stating your reasons. In case of a legitimate complaint, the Library will make the material inaccessible and/or remove it from the website. Please Ask the Library, or send a letter to: Library of the University of Amsterdam, Secretariat, Singel 425, 1012 WP Amsterdam, The Netherlands. You will be contacted as soon as possible.