- Applying Lean and Six Sigma in financial service
- Book/source title
- Proceedings of the Second International Conference on Six Sigma
- Pages (from-to)
- Glasgow: CRISSPI
- Document type
- Conference contribution
- Faculty of Science (FNWI)
- Korteweg-de Vries Institute for Mathematics (KdVI)
Lean and Six Sigma have gone through parallel developments in recent years. Originally applied to a small range of industries, both approaches are now also used widely in healthcare, administration and service. A recent development is the integration of the two approaches. In this paper we describe the synergy of Lean and Six Sigma. We present the Lean Six Sigma methodology and a few examples to illustrate how the combination provides an effective framework for producing systematic innovations in financial service.
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