E. van der Sluis
- An optimal local search procedure for manpower schedulling in call centers
- IIE Transactions
- Pages (from-to)
- Number of pages
- Document type
- Faculty of Economics and Business (FEB)
- Amsterdam School of Economics Research Institute (ASE-RI)
- We study a shift scheduling problem for call centers with an overall service level objective. We prove a property of this problem, called multimodularity, that ensures that a local search algorithm terminates with a globally optimal solution. We report on computations performed using real call center data.
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