- Understanding social media use for work
- Content, causes, and consequences
- Award date
- 23 June 2017
- Number of pages
- Document type
- PhD thesis
- Faculty of Social and Behavioural Sciences (FMG)
- Amsterdam School of Communication Research (ASCoR)
The multivalent involvement of public social media platforms (e.g., Facebook, Twitter, etc.) in both social and organizational life has raised a number of questions about how, and to what extent and effects organizational members use these technologies for work-related purposes. Yet research has fallen short of providing adequate answers to questions about the content, causes, and consequences of public social media use for work. The central aim of this dissertation is to provide a more thorough understanding of public social media use for work.
The findings suggest that employees’ public social media use for work is widespread generally covering issues related to individual work experiences, organizational, or industry-related information sharing. What type of work-related information is shared on public social media largely depends on employees’ identification with the organization or their commitment toward their own career. Both of which are related to feelings of pride and respect.
In term of the consequences of social media use, the findings indicate that although social media may offer unique affordances, many of the technology related paradoxes prevail in the context of social media. Hence, although communication technology may have advanced its ability to overcome many of the classical challenges associated with ICT use seems limited. This dissertation discusses several tensions associated with public social media use for work in relation to employee well-being. Aside from demonstrating several opposing effects the findings also identify conditions under which these effects may be more profound.
Thesis (Embargo up to and including 23 June 2019)
Front matter (Embargo up to and including 31 August 2018)
Dissertation overview (Embargo up to and including 31 August 2018)
Chapter 1: How employees use Twitter to talk about work: A typology of work-related tweets (Embargo up to and including 31 August 2018)
Chapter 2: The role of organizational identification and the desire to succeed in employees’ use of public Twitter accounts for work (Embargo up to and including 23 June 2019)
Chapter 3: Work/life boundary management preferences, employee engagement, and the role of social media: A three-wave panel study (Embargo up to and including 23 June 2019)
Chapter 4: Identifying social media-related resources and demands (Embargo up to and including 31 August 2018)
Chapter 5: The shackles of freedom: Paradoxical consequences of social media use (Embargo up to and including 31 August 2018)
Chapter 6: Social media’s dark side: A source of boundary conflicts (Embargo up to and including 31 August 2018)
Summary; Nederlanse samenvatting; Author contributions; Acknowledgements (Dankwoord); About the author (Embargo up to and including 31 August 2018)
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